Duane Oertell is a Strategic Account Executive with Portage CyberTech, where he leads U.S. public-sector market development for CitizenOne and works with State and Local government leaders to modernize how Residents securely access digital services. With more than two decades of experience helping government organizations navigate technology transformation, Duane has worked across digital identity, cybersecurity, cloud, data, infrastructure and emerging technology initiatives – always with a focus on translating technology into practical operational and constituent outcomes. Today, Duane’s work centers on helping governments move from fragmented portals and disconnected logins toward a more unified, trusted digital experience built around the resident. He works closely with Public-sector executives, technology teams and industry partners on strategies for Citizen identity, secure access, interoperability and phased modernization – helping agencies improve the constituent experience without forcing costly rip-and-replace approaches. His perspective is grounded in what state, city and county leaders are encountering right now as they build the next generation of digital government services.