Heather McGaffin joined OUC in October 2020 as the Chief of Special Operations and Investigations. In 2021, she was promoted to the Director of Emergency Operations. She brings over 20 years of public safety experience with her; working in both the public and private sectors of the 911 industry and as a field responder. Heather has her Emergency Number Professional (ENP) certification through the National Emergency Number Association (NENA) and is a member of the Association of Public Safety Communications Officials International (APCO). Heather received her B.S. in English from Radford University. Heather helps to manage the 911 Operations of our Center.