Craig Hopkins is the Chief Information Officer and Director of Information Technology Services for the City of San Antonio, Texas. San Antonio is the seventh largest municipal corporation in the U.S. with over 13,000 employees, an annual operating and capital budget of $2.8 billion, assets of $24 billion, and a city population of more than 1.6 million residents. Craig is responsible for all information technology operations, applications support, service delivery, cyber security, project management, and business relationship functions for 40 diverse departments across over 500 city facilities. He also has enterprise leadership roles in customer experience design, employee workplace of the future, smart cities strategy and implementation, technology research and innovation, and workforce leadership and development.
Prior to his current role with the City of San Antonio, Craig spent 20 years at United Services Automobile Association (USAA) in a variety of functional and key leadership roles including Vice President positions in IT portfolio management, customer service, digital transformation, and then Senior Vice President positions in corporate strategy, corporate development, information technology shared services, global sourcing, corporate procurement, and technology innovation.
Craig is a U.S. Coast Guard veteran with both shipboard and small boat experience as a Machinery Technician, Federal Law Enforcement Officer, Small Boat Engineer, Emergency Medical Technician, and Heavy Weather Coxswain. After the Coast Guard, Craig followed Trish as a military spouse as she served 11 years in the U.S. Navy Medical Service Corps.
Craig earned a Bachelor’s degree in Business Administration from Saint Leo University and a Master’s in Business Administration from Western Michigan University. Craig was born and raised in Worcester, Massachusetts and has been married to his wife Trish for over 30 years. They have three children: Jake, Grace and Zachary and have lived in San Antonio for more than 20 years.